Terms & Conditions
Payment & Transaction Security
Your personal and payment details are captured online using industry-standard technology, which encrypts all information to make it secure. When you visit any of the secure areas of our site you'll notice that the web address begins 'https' and a padlock icon appears in the address bar. Euphoria will never store payment card details and will not pass any information onto a third party.
Euphoria uses an independent payment provider, Sagepay to process card payments. Sagepay provides a secure connection between us, you the customer and our merchant bank. Sagepay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and adheres to the most stringent levels of fraud screening to ensure your details remain secure throughout the transaction process.
Alternative Payment Methods
We also accept payment via Paypal and Mail Order. If you wish to pay via Paypal, please contact us and we will give you further instruction. Alternatively if you wish to pay via Mail Order, please telephone 07834364311.
Discount Codes
Discount codes may be offered from time to time to our customers. Such codes may only be applied to purchases made through the account in respect of which the discount code was originally offered and registered.
Processing of Orders & Availability of Stock
We aim to process all enquiries and requests within 24 hours. All prices are quoted in
Prices and availability of products are subject to change without notice.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email or phone call, and refund when necessary.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order. If you have any questions or comments about the Euphoria website, or want to ask us anything about our terms and conditions, please email us by using the 'contact us' link on our website.
Bridal Boutique Orders
Please note products ordered from our Bridal Boutique, may take a little longer to be delivered. Items from our bridal section are handmade to your individual requirements, so please bare this in mind when you order from us. Upon receipt of order, a customer service representative will contact you to discuss your individual requirements and expected delivery time.
Delivery Information within the
We aim to dispatch orders within 24 hours of purchase and delivery may take up to five working days. However, Euphoria cannot guarantee the speed of Royal Mail so we ask that you wait 8 working days before contacting us in the event of non receipt of goods. If you do need to contact us please email enquiries@euphoriashop.co.uk
Delivery Information Outside the
We aim to dispatch orders received from outside the
Important: Please note orders outside the
Packaging
Jewellery is supplied in beautiful packaging and securely wrapped. If orders are for a gift, please contact us and we will include a message card for you to write a personalised message.
Complaints
If you are unhappy with any part of our service or products, you have the right to complain. Please email or write to us, giving full details of your complaint. Please write to Euphoria Director,
Your Right to cancel
If you wish to cancel your order you must advise us in writing via email or post. You have 7 working days (excluding weekends and bank holidays) commencing from the date of your order in which to cancel your order. Within the stated period you are entitled to a full refund. (We recommend that you keep a postal certificate of proof of return).
